Passport office troubles

Applied for a passport about 4-5 months back, promptly the police office came for police verification after that, took his money and sent a positive report back. The passport office tells the status online and on phone and SMS etc. Normal time for delivery of passport is 5 weeks. Nobody picks the phone and the SMS to check the status does not gets delivered. The online status for months shows that there is delay because of unavoidable circumstances and the passport will be dispatched in a week. That week never comes. On approaching the passport office personally there is a huge line on the general enquiry and after the long wait, the same answer, we will deliver it in one month...NO EXPLANATION FOR THE DELAY. incase that’s not fine, go and talk to the public relations officer (PRO). The PRO has a line of 50-60 other people..

If the passport office is short of people why don’t they hire more??? Why for basic things like a passport a person has to be troubled so much. There is a colossal waste of man hours standing in queues. If they need to charge more for a passport then rates should be hiked, but atleast a decent service should be provided. Just try going to any public office that deals with the common man and there are same issues. One has to wait for hours to get small peice of info. They are more than happy to put objections than to find ways to do the things. The email id's of the officers on the website never get a response..

its so frustrating sometimes.....arghhhhhhhhhhhhhhhhhhhhhhhhhhhh